Desktop Support Specialist in Columbia, SC

1 day ago

Washington, Washington, D.C., United States Focused HR Solutions Full time

We are seeking a highly skilled Desktop Support Specialist to join our team in Columbia, SC. This is a 12-month contract position with the possibility of extension and will involve working on-site 100% of the time.

About the Job

As a Desktop Support Specialist, you will work closely with the Field Support Services Supervisor and coordinate services with the Manager. You will consult with and work with the Agency infrastructure, server, and database teams, as well as the technical and application support teams to achieve stable and responsive systems and services.

Key Responsibilities:

  • Evaluate the impact of changes or additions to systems, applications, and services within the environment.
  • Analyze systems and perform usability testing to ensure performance and reliability, enhance scalability, and meet security requirements.
  • Work closely with Agency Security, End User Support, Network Services, and Network Communications teams to identify, prevent, and mitigate network and client vulnerabilities.
  • Provide technical expertise for ongoing development and support of the client's voice and data communication networks, systems and services deployed in support of the Agency's staff.
  • Consult with and assist the Agency infrastructure team and Agency partners to achieve, monitor and resolve telecommunication problems between endpoints.
  • Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.
  • Accurately record, update and document requests using the IT service desk system.

Requirements

  • Pc Setup, Config, & Deployment experience.
  • Proficiency in Configuring And Troubleshooting Windows 11 Operating Systems (Client/Server Environment).
  • Ip Based Printing experience.
  • Supporting Apple iPhones experience.
  • End User Configuration And Management Of VOIP experience.
  • Valid Drivers License.

Salary

$70,000 - $90,000 per year based on experience and qualifications.

Benefits

Our company offers competitive benefits, including health insurance, retirement plan, paid time off, and opportunities for professional growth and development.

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