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Senior Retail Operations Manager

1 month ago

Texarkana, Texas, United States United Furniture Warehouse Full time
Job Description

As a leading home furnishing manufacturer, Regency Management Service seeks a highly skilled General Manager to drive our success. The ideal candidate will execute our objectives through strong leadership and exceptional customer service. Key responsibilities include developing business strategies, meeting sales goals, ensuring customer satisfaction, and maintaining store operations.

Key Responsibilities:

  • Develop and implement business strategies to increase customer traffic and optimize profitability
  • Train, motivate, and mentor sales staff to meet sales goals
  • Ensure high levels of customer satisfaction through excellent service
  • Complete store administration and ensure compliance with policies and procedures
  • Maintain outstanding store condition and visual merchandising standards
  • Report on buying trends, customer needs, and profits
  • Propose innovative ideas to increase market share
  • Conduct personnel performance appraisals and build career paths
  • Deal with staff and customer issues, including complaints and grievances
  • Be a role model for well behavior and high performance

Requirements and Skills:

  • Ability to work a retail schedule, including nights, weekends, and holidays
  • Adaptability and flexibility
  • Strong customer management skills
  • Excellent organizational skills
  • Outgoing and energetic personality
  • Natural selling ability with a drive to close sales
  • Ability to establish positive relationships with guests and build long-term relationships
  • Independent and able to multitask
  • Excellent written and verbal communication skills
  • Proficient computer skills
  • Strong decision-making skills
  • Bachelor's degree in Business Administration or relevant field