Restaurant Team Member
5 days ago
Huddle House is a unique member of the communities it serves. Our team members and customers form bonds that are unlike those seen in most other chain restaurants. We believe in Bringing Friends and Families Together over Delicious Food Served from the Heart.
We're giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it's a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: "Get comfortable...this is YOUR HOUSE and YOUR KITCHEN".
Job Description
In this role, you will oversee the day-to-day operation of first-class customer service and food service in our restaurant. You will be responsible for properly receiving food orders and conveying food orders to cook staff. Prompt food delivery to the customer as well as cleanliness of the assigned serving section are essential duties.
- Report to work on time in a clean and complete proper uniform
- Greet all customers with a smile and a verbal greeting: "Good Morning or Welcome to Huddle House."
- Review the menu with customers when needed, suggestively sell products, and take orders from each customer at the table
- Using proper, approved abbreviations and submit tickets to the cook's station
- Deliver food in a timely manner to the customer when food is ready
- Handle money from customers, account for all tickets, credit cards receipts, and make sure that all tickets have been rung up and closed before shift is over
- Complete the position checklist while stocking and preparing the unit for the next shift
- Perform all prepping and cleaning duties as detailed or assigned by supervisor, including but not limited to: bussing tables, sweeping and mopping floors, cleaning bathrooms and walls
- Bring all items of concern to the attention of the manager immediately, especially safety concerns and customer service complaints
- Know the menu, the daily features when applicable, which juices, add-ons and desserts to suggestively sell products
- Know and follow the Huddle House steps of service with each and every guest to maximize shift sales
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