Customer Service Representative
2 days ago
This role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with customers to understand their needs, provide solutions, and ensure maximum satisfaction. You will also be responsible for maintaining high-quality standards, staying up-to-date with product features, and achieving excellent customer service while meeting sales goals.
Key Responsibilities- Provide exceptional customer service, ensuring high levels of satisfaction
- Determine customer needs and present appropriate products and services
- Build trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull products from the sales floor or warehouse
- Tint and mix products to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
- Must be at least 18 years old
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends
- If internal to Sherwin-Williams, must have received at least a "meets expectations" rating on the most recent performance appraisal
- If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for the current position
- Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
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