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Client Service Representative

4 weeks ago


Coral Springs, Florida, United States VCA Full time

We are seeking a highly skilled and personable Client Service Representative to be the face of VCA Animal Hospitals. As the first point of contact for our clients, you will set the tone for their experience and build trust and confidence in our abilities.

Key Responsibilities:
  • Provide exceptional customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Schedule and confirm appointments, ensuring seamless communication with clients and our medical team.
  • Make outbound calls for follow-ups and reach out to prospective clients to build relationships and drive business growth.
  • Present and explain fees, including processing payments, and recommend products and services to meet our clients' needs.
  • Manage medical records, charts, reports, and correspondence, ensuring accuracy and confidentiality.
  • Maintain a clean and safe environment, including hospital maintenance and removal of animal waste.
Benefits:

We offer a competitive compensation package, including medical, dental, and vision benefits, paid vacation and sick days, 401(k) matching, and generous personal pet care discounts.

We are proud to be an Equal Opportunity Employer and welcome applications from diverse candidates. Please note that all applications must be submitted through our internal career site for current associates.