Field Engineer
3 days ago
Frequentis USA Inc. is a leading provider of mission-critical communication and information systems. We are seeking a highly skilled Field Engineer to join our team.
Job Summary:The successful candidate will be responsible for providing technical support and field services in integrating, testing, modifying, and repairing our Voice Switching and Networking product line. This includes hands-on integration of software and hardware components, implementing IT system solutions, and conducting technical analysis of product implementations.
Key Responsibilities:- Integrate software and hardware components, including software installation and configuration, network configuration, and telecommunications hardware integration.
- Implement IT system solutions for networking, computing, and proprietary communications equipment.
- Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications and implementations.
- Conduct site surveys at customer locations to identify requirements for production and installation.
- Prepare deliverable documentation describing site requirements and system configuration.
- Install, service, and complete basic repairs of equipment at customer sites.
- Integrate mission-critical systems components and perform system debug.
- Conduct factory acceptance tests, site acceptance tests, failure location and analysis.
- Support system production team to troubleshoot and solve production issues.
- Organize and provide detailed product and service training as necessary.
- Solve complex field issues in coordination with the system engineering and development team.
- Interface with customers.
- Provide required reports to management staff, showing customer, type of equipment involved, status, and field resolution of complex service assignments.
- May participate in remote system monitoring, maintenance, and tier 2 on call support.
- BS in Information Technology, Information Systems, Electrical Engineering/Computer Science, Mechanical Engineering or equivalent experience with IT systems and engineering.
- 3-9 years' experience in Systems/Field Engineering integrating, deploying, and supporting integrated hardware and software solutions in the area of networking and communications.
- Demonstrates the ability to implement and apply best-practice engineering concepts.
- Excellent problem solving, analytical, and technical troubleshooting skills.
- Highly organized with strong written and verbal communication skills.
- Medical, Dental, and Vision Insurance
- Health Savings Accounts
- Competitive 401(k) Plan with company match and immediate vesting
- Employee Life Insurance & AD&D
- Company-paid Short-Term and Long-Term Disability Insurance
- Employee Assistance Program
- Generous holidays, including a full week off from December 25 to January 1
- PTO that scales with tenure and sick leave
- Company-sponsored team-building activities to boost morale and productivity.
- Bonus Plan
Frequentis USA is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Field Engineer
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Columbia, Maryland, United States Frequentis Full timeJob Title: Field EngineerFrequentis USA Inc. is a leading provider of mission-critical communication and information systems. We are seeking a highly skilled Field Engineer to join our team.Job Summary:The successful candidate will be responsible for providing technical support and field services in integrating, testing, modifying, and repairing our Voice...
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