Customer Service Retention Specialist

7 days ago


Irving, Texas, United States ADT Full time

Our company is a leading provider of security services, and we are seeking a skilled Customer Service Retention Specialist to join our team. In this role, you will play a crucial part in the growth and success of our organization by focusing on customer retention and delivering exceptional customer service experiences.

Key Responsibilities:

  • Analyze customer data to identify potential churn and develop strategies to retain them.
  • Provide timely and effective solutions to customer inquiries and concerns.
  • Collaborate with internal teams to resolve complex customer issues.
  • Continuously improve customer service processes and procedures.

Requirements:

  • Bachelor's degree in a related field or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A competitive salary of $65,000 - $80,000 per year.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the security industry.


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