Technical Support Specialist

6 days ago


Orem, Utah, United States Smarty Full time

We are seeking a skilled Technical Support Representative to join our team at Smarty. As a technical support specialist, you will be responsible for providing exceptional customer service and technical assistance to current and prospective customers. Your primary goal will be to help customers understand how to use our SaaS products and resolve any technical or billing issues they may have.

Responsibilities
  • Respond to incoming phone calls, emails, and chats from customers in a timely and professional manner.
  • Provide clear and concise explanations of technical concepts and products.
  • Analyze and troubleshoot technical issues to identify the root cause and provide effective solutions.
  • Collaborate with cross-functional teams to resolve complex customer issues.
Requirements
  • Bachelor's degree in Computer Science or related field (Associate's degree preferred).
  • Excellent communication and problem-solving skills.
  • Ability to learn technical concepts quickly and apply them in real-world situations.
  • Experience with coding languages, especially JavaScript (not required but a plus).
  • Strong analytical skills to diagnose and resolve complex technical issues.
What We Offer
  • A competitive salary range of $50,000 - $65,000 per year, depending on experience.
  • A comprehensive benefits package, including health, dental, and life insurance.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in location data intelligence.


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