WLA Head Cashier Position

2 days ago

Lincoln, Nebraska, United States Westlake Hardware Full time
About Westlake Ace Hardware

As a leading hardware retailer in the United States, Westlake Ace Hardware is committed to delivering exceptional customer service and providing a positive shopping experience. Our team is dedicated to upholding our Core Values of Service, Passion, Respect, Integrity, Teamwork, and Excellence.

Job Summary

The Head Cashier is responsible for managing register transactions, ensuring accurate and efficient checkout processes, and providing exceptional customer service. This role also involves assisting the Assistant Manager, Operations in completing office duties and supporting the overall operations of the store.

Key Responsibilities

Customer Service
  • Project a positive image of Westlake Ace Hardware and provide exceptional customer service.
  • Greet customers and thank them by name, whenever possible.
  • Ensure all calls and pages are answered promptly and effectively.
  • Communicate any issues or problems that require management assistance.
Register Operations
  • Follow all cash register transaction procedures.
  • Responsible for balancing the register drawer.
  • Assist with register and computer problems, downloads, and upgrades as needed.
Cash Room Operations
  • In the absence of the Assistant Manager, Operations, verify cashier-balancing procedures are followed.
  • Verify deposit procedures and policies are followed on a daily basis.
  • Help prepare deposit, long/short recap, cashier over-short acknowledgements, and sales audits.
Office Operations
  • Provide assistance to the Assistant Manager, Operations in completing office duties, including receiving, invoices, purchase orders, and inventory adjustments.
Audit
  • Assist the Assistant Manager, Operations in completing the quarterly audit checklist as needed.
  • Observe cashiers for proper phone etiquette, greeting customers, and handling returns correctly.
Front End Appearance and Upkeep
  • Keep the front end neat and clean at all times.
  • Face and dust front end displays.
  • Keep impulse counters stocked and faced.
  • Ensure fresh ads are stocked in shopping carts at all times.
  • Assist with decorating the front end according to the Store Support Center program.
Leadership
  • Communicate any merchandising, cost control, or sales ideas to the General Manager for follow-up.
  • Participate in store and cashier meetings.
  • Assist with training and development of new cashiers.
Requirements
  • High school diploma or equivalent.
  • Experience in retail and/or office management preferred.
  • Cashier experience preferred.
  • Customer service experience preferred.
Compensation

$13 - $14/hour

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