Store Operations Manager

14 hours ago


Santa Ana, California, United States The Salvation Army Full time

About The Salvation Army

The Salvation Army is a non-profit organization that provides adult rehabilitation programs. We are seeking a highly skilled and motivated Store Operations Manager to join our team in this role.

Job Description:

Responsibilities:

  • Partners with the Store Manager to oversee daily store operations, including opening and closing procedures, point of sale operations, inventory management, and donations.
  • Takes responsibility for all day-to-day store operations, including personnel and cash handling duties, in the absence of the Store Manager.
  • Assists the Store Manager in monitoring and analyzing key performance indicators to drive store sales and increase profitability.
  • Schedules store employees to ensure adequate coverage and coordinates daily morning and shift change team meetings.
  • Reviews and maintains accurate employee payroll records, including time and attendance edits.
  • Develops and implements strategies to improve customer service, maximize customer satisfaction, and enhance community relations.
  • Supervises and supports program beneficiaries during Work Therapy Assignments, if applicable.
  • Ensures the protection and security of store currency, inventory, and property.

Requirements:

  • Bachelor's degree or equivalent experience in retail management or a related field.
  • Minimum 2 years of previous retail management/supervisory experience (thrift preferred).
  • Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
  • Valid Driver's License, able to pass MVR report, and access to a motor vehicle.
  • Ability to communicate effectively with management, store employees, customers, and donors.
  • Physical ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
  • Ability to lift up to 50 lbs.

Salary: $17.50 per hour.

Work Schedule: Full-time employees may be scheduled to work any shift, including evenings, weekends, and holidays.



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