Ecommerce Operations Manager
3 weeks ago
At Cart.com, we're revolutionizing the world of commerce by providing a digital and physical infrastructure that empowers businesses to unify their operations across channels and sell anywhere their customers are. Our goal is to be the global backbone of commerce.
The RoleWe're hiring an Ecommerce Operations Manager to bridge the gap between our clients and our operations teams, delivering a seamless experience for all parties involved. The ideal candidate will excel in listening, communicating, and troubleshooting while prioritizing tasks efficiently in a fast-paced environment.
Responsibilities- Develop and execute strategic account plans for each assigned client, focusing on business outcomes and measurable results.
- Utilize metrics, KPIs, and data analysis to monitor customer satisfaction, retention, and contract compliance.
- Collaborate closely with product support, operations, and implementation teams to resolve issues and ensure smooth onboarding and integration processes.
- Set and manage clear, measurable expectations for both clients and internal teams.
- Deliver daily/weekly/monthly reports to clients as outlined in their contractual statements of work.
- 3+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of managing accounts and driving customer satisfaction.
- Developed and executed strategic account plans, resulting in measurable business outcomes.
- Demonstrated ability to manage confidential information with discretion and professionalism.
- Successful experience working across multiple teams (e.g., product, operations, sales) to guide the client journey.
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. Additionally, we provide benefits such as health insurance, 401(k) matching, and a generous PTO policy.
Join Our TeamIf you're a motivated and results-driven individual who is passionate about ecommerce and operations, we'd love to hear from you. Please submit your application, including your resume and cover letter, to take the first step towards joining our team.
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