Customer Service Ambassador
5 days ago
Customer Service Ambassador
"> **Overview:** "> Dogtopia of Plano is a leading dog daycare, boarding, and spa services provider with a new state-of-the-art facility in McKinney. We are seeking an energetic, organized, and solution-minded individual to join our team as a Customer Service Ambassador. This role is critical to growing the number of dogs in daycare and explaining the benefits of our services to pet parents. The ideal candidate will love dogs and people and possess excellent customer service skills.**Estimated Salary:** $40,000 - $55,000 per year
Job Description:
We offer a fun, dynamic team culture, career progression based on performance, education in basic dog obedience and training, competitive hourly wages with flexibility in scheduling, and additional certification program training available.
">The Customer Service Ambassador will be responsible for greeting all customers promptly with a smile, answering emails, calls, and questions from pet parents, accurately recording health and behavioral notes in daily activity logs, and communicating those with both shifts.
">The ambassador will also be knowledgeable on all services and pricing, conduct opening and closing procedures, including transaction totals and balancing the cash drawer, effectively communicate health and behavior concerns with pet parents in a professional manner, maintain a clean and organized lobby and front desk, assist in social media, manage all scheduling and paperwork associated with daily meet and greet appointments, schedule all daycare, boarding, and spa services, communicate any pet parent special requirements to canine coaches, manage all customer check-in/check-out for daycare, boarding, and spa, inventory management of cleaning and dog supplies, and assist in canine coach or rover duties as needed.
">This role requires consistent and timely attendance, adherence to uniform policy, completion of all required training, and managing all transactions on POS and digital systems.
">We are looking for someone who will work with all customers, furry friends, and team members to ensure that Dogtopia sets the highest standards of satisfaction, safety, and fun.
">Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY
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