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IT Technical Support Specialist
1 month ago
Michelin North America is seeking an experienced IT Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the availability and performance of our IT systems and equipment.
Key Responsibilities:- Ensure service levels and user happiness meet expectations by maintaining the availability of applications, equipment, and services.
- Manage the performance and compliance of IT equipment to ensure flawless operations.
- Diagnose and resolve technical issues promptly and efficiently, ensuring minimal disruption to operations.
- Implement IT support strategies effectively, optimizing resource usage and cost efficiency.
- Maintain and update technical and operational documentation, including equipment lists, software inventories, source files, backups, and training materials.
- Develop and implement maintenance plans for IT equipment to ensure longevity and reliability.
- Coordinate IT procurement processes, ensuring the selection of approved and high-quality equipment.
- Coordinate systems for all IT virtual machines (VMs) and site clusters.
- Manage Site Layer 1 IT Telephony infrastructure and network access layer.
- Supervise site audiovisual (AV) management and support new AV equipment requests.
- Lead IT projects from inception to completion, ensuring successful implementation.
- Provide offsite IT support, including AV and other technical assistance.
- Serve as the first point of contact for selecting approved IT equipment for purchase requests.
- Manage printers and maintenance PCs, handle new uninterruptible power supply (UPS) needs for process equipment, and modify firewall rules and BT switches for the factory LAN.
- Proven experience in IT technical support or a related role.
- Strong diagnostic and problem-solving skills.
- Ability to manage multiple tasks and projects simultaneously.
- Excellent communication and interpersonal skills.
- Experience with system administration, IT telephony, and network management.
- Knowledge of AV management and support.
- Familiarity with IT procurement processes and equipment selection.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a collaborative team.
- Consistent focus on maintaining high standards of performance and user happiness.
Michelin North America offers a dynamic and supportive work environment, with opportunities for career growth and professional development. Our team values collaboration, innovation, and excellence, and we are committed to delivering world-class products and services.
How to Apply:Submit your resume and cover letter through the application portal on our website. Please ensure your application highlights your relevant experience and key achievements. We look forward to welcoming you to the Michelin North America team.
