Customer Service Associate

6 days ago


Waconia, Minnesota, United States H&R Block Full time
Job Overview:
H&R Block, a company committed to helping individuals and communities thrive, is seeking a skilled Customer Service Associate to join their team. As a key member of the organization, you will be responsible for delivering exceptional client experiences, ensuring seamless service delivery, and fostering strong relationships with clients.

Key Responsibilities:
* Answer phone calls and greet clients in a friendly and inviting manner
* Match clients with suitable tax professionals for their needs
* Schedule clients according to their preferences
* Ensure all client needs are met during service delivery
* Maintain office cleanliness and organization

Requirements:
* Experience working in a fast-paced environment
* Previous customer service experience
* Strong organizational and time-management skills
* Computer proficiency with Microsoft Office

Benefits:
* Competitive salary: $43,000 - $53,000 per year
* Employee Assistance Program with Health Advocate
* Wellbeing program, BetterYou, to promote healthy habits
* Neurodiversity and caregiver support
* Various discounts on everyday items and services

About H&R Block:
H&R Block is an equal opportunity employer, valuing diversity and inclusivity in the workplace. We welcome candidates from diverse backgrounds and believe in creating a connected culture where everyone feels valued and supported.

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