Customer Service Expert

7 days ago


Mitchell, United States Vern Eide Chevrolet GMC Full time

Vern Eide Chevrolet GMC is seeking an experienced Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and guiding customers through the service process.

About the Job

The ideal candidate will have a background in customer service or automotive service, with strong communication and interpersonal skills. A basic understanding of automotive systems is also beneficial.

This is a Monday to Friday position with a competitive hourly salary of $24/hour, offering a stable income and opportunities for career growth.

Job Description

As a Service Advisor, you will be responsible for:

  • Greeting and assisting customers in a friendly and professional manner.
  • Listening to customer concerns and accurately documenting vehicle issues.
  • Communicating with technicians to ensure a clear understanding of customer concerns.
  • Providing customers with accurate estimates for services and repairs.
  • Keeping customers informed about the status of their vehicles throughout the service process.
  • Answering customer inquiries and providing information about services offered.
  • Scheduling appointments and managing the service bay to optimize efficiency.
  • Maintaining organized and up-to-date records of customer interactions and service transactions.
Requirements
  • Previous experience in customer service or automotive service roles.
  • Strong communication and interpersonal skills.
  • Basic understanding of automotive systems.
What We Offer
  • Competitive hourly rate: $24/hour
  • Monday to Friday schedule with no Saturdays
  • Comprehensive medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k) retirement plan with an employee match
  • Paid time off and holidays
  • Employee discounts
  • Free food, snacks, and drinks while on the job


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