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TS/SCI Helpdesk Operations Manager
1 month ago
Insight Global is seeking a highly skilled TS/SCI Helpdesk Manager to join a federal client in San Antonio, TX.
This individual will be responsible for managing the formation of a helpdesk team from a project management office (PMO) perspective, maintaining a risk management framework, and regularly reviewing and updating it.
The successful candidate will oversee the resolution of technical issues and inquiries from users, develop and maintain standard operating procedures (SOPs) for helpdesk operations, and measure and track helpdesk performance metrics.
Additionally, this role will identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.
About Insight Global
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
Requirements
- Active TS/SCI Clearance
- Bachelor's Degree in Information Technology or related field
- 5+ years of experience in a TS/SCI helpdesk environment overseeing operations
- Experience managing a helpdesk using Remedy, ServiceNow or other Air Force ticketing systems
- ITIL Certification