Patient Access Coordinator

7 days ago


Frisco, Texas, United States Scottish Rite for Children Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Scottish Rite for Children. As a Patient Access Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care and service to our families.

Key Responsibilities
  • Manage a high volume of incoming and outgoing telephone calls, responding to patient inquiries and resolving issues in a timely and professional manner.
  • Accurately schedule and re-schedule patient appointments, ensuring that all necessary information is collected and updated in our electronic medical record (EMR).
  • Effectively communicate and coordinate patient appointments with downstream departments, including clinical staff and other healthcare providers.
  • Verify patient information, insurance coverage, and benefit eligibility, and refer families to financial counselors as needed.
  • Perform all aspects of insurance verifications, adding coverage and updating the billing system to reflect the insurance status of the patient.
  • Obtain authorizations and pre-certifications as required for all procedures, working with clinical staff to obtain additional clinical information for benefit review.
  • Provide clerical and administrative support as required, including creating reports for tracking and trending purposes.
  • Assist with departmental coverage as requested, ensuring that all tasks and responsibilities are completed in a timely and efficient manner.
Requirements
  • High School education or equivalent.
  • Preferred 2 years working in a medical office setting.
  • Preferred experience in insurance procedures and medical appointment scheduling.
Work Environment

This is an inside position that requires sitting, standing, and walking. The physical demands of this role include lifting/carrying, repetitive movement, and stooping/kneeling/bending. An individual in this position will be required to lift or carry weight in the range of 11-24 lbs. Sensory/communicative activities essential to the performance of this position include feeling, hearing, seeing, and speaking. An individual in this position will be exposed to an inside environment and loud noise.



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