Patient Care Specialist
1 day ago
At Curio Wellness, we are seeking a highly skilled and compassionate Patient Care Advisor to join our team. As a Patient Care Advisor, you will be responsible for providing exceptional guest service to patients and the public, ensuring a premium retail experience at our Far & Dotter Wellness Center & Spa.
Key Responsibilities:- Provide best-in-class guest service to patients, including medical cannabis certified patients, caregivers, Holistic Pharmacy and Spa clients, and the public.
- Assist guests and patients with product education, selection, and purchasing, ensuring an elevated experience.
- Learn, promote, and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests.
- Contribute to a Culture of Retail Sales Excellence by learning point-of-sale (POS) system and SOPs, executing processes accurately, and understanding daily, weekly, and seasonal promotions.
- Reinforce an Environment of Compliance by following compliance procedures, HIPAA guidelines, and maintaining a hygienic environment.
- High school diploma or General Education Degree (GED); previous cannabis, retail, hospitality, or guest service sales experience; or equivalent combination of education and experience.
- Strong guest service skills, social, friendly, and outgoing demeanor, ability to positively interact with patients and the public, and ability to empathize and understand challenges patients have with their health.
- Ability to recommend products to patients based on their individual needs, advanced understanding of cannabis industry and products, and desire to work in a team environment.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
We are an equal opportunity employer and welcome applications from diverse candidates. Must be 21 years old. As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements, including providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.
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