Host | Pizzeria Vetri | KOP
1 week ago
Welcome and warmly greet guests on arrival, creating a positive first impression that sets the tone for an exceptional dining experience. Answer telephone calls, take reservations, and manage the efficient seating of guests to a table that best suits their preferences.
Key Responsibilities- Guest Greeting: Warmly and graciously greet all guests upon arrival, making them feel welcome and valued.
- Coat and Bag Check: Check coats or bags, ensuring they are secure and out of the way.
- Phone and Reservation Management: Answer phones, make reservations, and take messages in a timely and professional manner.
- Seating and Waiting Management: When immediate seating is limited, provide guests with estimated waiting times and take note of where they are waiting, seating them promptly when tables become available.
- Conflict Resolution: Maintain a professional, courteous attitude when confronted with hostile, impatient, or irate guests, resolving issues in a fair and respectful manner.
- Special Requests: Accommodate special seating requests for guests whenever possible, ensuring their needs are met.
- Guest Notes and Communication: Relay guest notes to servers, kitchen, and managers as needed, ensuring seamless communication and service.
- Supply Management: Maintain supplies at the host stand according to restaurant checklist, ensuring a smooth and efficient operation.
- Menu and Beverage Services: Print menus and beverage lists as needed, and clean menus of food and stains.
- Guest Farewell: Thank guests as they leave and invite them to return, fostering a loyal customer base.
- Gift Card Processing: Process gift cards, ensuring accurate and efficient transactions.
- Team Support: Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant, as directed by the restaurant manager.
- Previous Experience: Previous restaurant experience preferred.
- Communication Skills: Strong communication and listening skills, with the ability to effectively interact with guests and team members.
- Presentation and Appearance: Pleasant, polite manner and a neat and clean appearance, reflecting positively on the restaurant.
- Self-Motivation: Self-motivated and interested in taking on additional roles and responsibilities, with a willingness to learn and grow.
- Physical Demands: Ability to work in a standing position for long periods of time (up to 8 hours) and lift up to 50 lbs, reach, bend, and stoop.
URBN offers comprehensive Perks & Benefits to employees, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more. For additional information, visit https://www.urbn.com/perks-and-benefits.
Pay RangeUSD $12.00 /Hr.
EEO StatementURBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair, and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
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