Food Service Associate
4 weeks ago
Job Summary: We are seeking a skilled Food Service Associate to join our team at IHOP. As a To-Go Order Specialist, you will be responsible for providing exceptional customer service and ensuring a seamless carry-out experience for our guests.
Key Responsibilities:
- Greet guests at the inside and curbside pickup areas, accommodating any special needs they may have.
- Process To-Go and Delivery Order payments as needed, while maintaining a high level of accuracy and attention to detail.
- Upsell additional products when taking take-out orders, promoting our menu items and driving sales.
- Take orders using software, order slips, or memorization, ensuring that all orders are accurate and complete.
- Package both hot and cold food and beverages quickly, efficiently, and safely, maintaining a clean and organized workspace.
- Deliver packaged food and beverages in a timely fashion to inside and outside take-out guests, ensuring a positive experience.
- Clean and maintain the appearance of the restaurant, adhering to our high standards of cleanliness and sanitation.
- Provide exceptional customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
Requirements:
- Prior experience handling prepared and packaged food is a plus.
- Must showcase teamwork and communication skills, working effectively with colleagues to achieve common goals.
- Must be able to handle money transactions responsibly, maintaining a high level of accuracy and attention to detail.
- Must be able to multitask and act quickly, adapting to changing situations and priorities.
- Must be flexible and ready to work in shifts, including evenings, weekends, and holidays.
- Must be a team player, willing to assist colleagues and contribute to the success of the team.
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