Contact Center Representative
2 weeks ago
At CASE Credit Union, we are seeking a highly skilled and professional Contact Center Specialist to join our team. As a Contact Center Specialist, you will be responsible for providing exceptional member service and maintaining strong relationships with our members over the phone.
Key Responsibilities:- Respond to member telephone calls and assist with information requests.
- Courteously and promptly resolve member problems, or refer them to appropriate personnel.
- Actively cross-sell Credit Union products and services.
- Complete related records, reports, and documentation.
- Perform miscellaneous maintenance duties as required.
- Assume responsibility for the effective and professional completion of Contact Center Representative functions.
- Provide detailed information to members on Credit Union policies, procedures, and programs.
- Provide detailed information to members on accounts, payments, interest rates, blue book estimates, loan options, and savings programs.
- Perform account maintenance functions and automatic transfers for loan payments.
- Open and close accounts, order checks for members' accounts, and receive payroll deduction and authorization forms.
- Answer questions and solve problems for members by listening to problems, collecting data, and reporting results to the inquiring member.
- Receive and direct members and telephone calls, respond to inquiries and questions if possible or direct them as necessary, and record and relay messages.
- Perform address changes, name changes, and suffix type changes as needed.
- Keep members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, and other related services.
- Maintain and project the Credit Union's professional reputation and maintain privacy of member account information.
- Actively cross-sell Credit Union products and services.
- High school graduate or equivalent.
- Basic understanding of financial institution operations.
- Good communication skills.
- Professional appearance, dress, and attitude.
- Good math skills.
- Ability to operate related computer applications and business equipment.
We offer a competitive salary and benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional member service, we encourage you to apply for this exciting opportunity.
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