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Quality Assurance Specialist
2 months ago
The Quality Coordinator is integral to overseeing various quality assurance programs within the organization. This role encompasses responsibilities such as conducting post-discharge follow-up calls, ensuring compliance with OSHA and HIPAA regulations, managing incident follow-ups in Lab, Radiology, and Endoscopy services, and facilitating customer service training for staff.
Key Responsibilities:
- Post-Discharge Follow-Up: Regularly reviews reports to identify patients recently discharged from healthcare facilities. Evaluates the necessity for follow-up appointments with medical professionals and coordinates scheduling with primary care providers.
- Compliance Training: Leads annual and new hire training sessions on OSHA and HIPAA compliance, while maintaining and implementing relevant protocols across the organization.
- Incident Management: Addresses quality, safety, and service-related incidents, retraining staff as necessary and documenting all occurrences. Collaborates with department managers to ensure continuous improvement.
- Workplace Safety: Manages workplace injury protocols, ensuring compliance with testing and follow-up requirements for both employees and patients.
- Public Health Compliance: Ensures adherence to drug storage regulations and infection control protocols, including vaccination procedures.
- Training Support: Works alongside the training team to deliver customer service training to new employees, enhancing overall service quality.
- Expert Guidance: Acts as a resource for office managers on OSHA, HIPAA, safety, and phlebotomy protocols, providing insights during management meetings.
Work Environment:
This role requires a commitment to both office and fieldwork, with a focus on collaboration and adherence to established protocols. Candidates should possess strong computer skills, particularly in electronic medical records systems.
Benefits:
- Comprehensive health insurance coverage, with a significant portion of premiums covered for full-time staff.
- Generous paid time off, including holidays and vacation/sick days.
- Retirement plan with employer contributions.
- Additional benefits such as dental, vision, and life insurance options.
