Relationship Banker II

We are seeking a highly skilled and motivated Relationship Banker II to join our team at Chemung Canal Trust Company. As a key member of our banking team, you will be responsible for providing exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services.

Key Responsibilities:

• Engage in outbound calling and needs assessment to generate qualified referrals for alternate products, channels, and other lines of business.
• Meet specific partner referral goals.
• Obtain and maintain an active NMLS registration and utilize a Lending Line.
• Service Small Business Customers as needed and sell to branch managed business when no branch manager is available.
• Accurately process routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing while balancing a cash drawer and safeguarding against fraud.
• Actively participate in community activities that may generate new customer leads and support the organization's overall Community Outreach and CRA goals and initiatives.
• Assist with the maintenance and servicing of bank equipment such as ATMs, Night Drops, and Cash Advance Machines.
• Research customer inquiries, order checks/debit cards, return phone calls, and other customer-originated service needs with the intent of enhancing customer retention and uncovering additional sales opportunities.
• Confidently use needs-based assessment tools (Client Relationship Worksheet) in a conversational manner to analyze and uncover customer needs. Recommend and sell appropriate solutions both in person and over the phone.
• Open deposit accounts, input, and follow through with loan applications following operations and regulatory requirements; open all types of business and personal accounts and prepare related documentation; follow up with clients after new accounts are opened to deepen the relationship.
• Demonstrate a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills; maintain a strong understanding of industry trends and how they impact the customer.
• Proactively seek ways to expand customer relationships in order to achieve individual and branch goals; drive sales through service and knowledge.
• Actively participate in branch huddles, meetings, and one-on-one coaching sessions.
• May be required to provide cross-training/on-the-job training to employees on a regular basis.
• Adhere to operational controls including but not limited to legal, corporate, and regulatory procedures to ensure the safety and security of client bank assets.
• Conform to General Performance Expectations as identified for all employees.

Requirements:

• High School Diploma or equivalent with an emphasis in a business curriculum.
• A minimum of 2 years of experience in banking or considerable relevant customer service experience.
• Proficient analytical and mathematic skills, along with reading and writing skills.
• Proficient communication, interpersonal, and sales skills.
• A comprehensive knowledge of operating policies and procedures that impact consumer services; a thorough knowledge of the features and benefits of company consumer products and services.
• Basic computer skills, including Microsoft Outlook, Word, and Excel.
• Ability to lift up to 50 lbs. of coin.
• Must be able to support multiple branch locations as needed.

Salary Range: $17 to $26.50 hourly

Compensation Offers: Based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program, please visit the benefits section of our Careers page to view available benefits.

Chemung Canal Trust Company/Capital Bank: Fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled