Customer Experience Expert

9 hours ago


Port Charlotte, Florida, United States La-Z-Boy Full time
Job Description

This Sales Associate position plays a vital role in achieving sales and operational benchmarks while delivering an exceptional customer experience. Key responsibilities include:

  1. Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
  2. Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
  3. Maintain strong knowledge of features and benefits of existing and new product lines.
  4. Resolve customer inquiries and escalate appropriately when needed.
  5. Promote in-home design program.
  6. Maximize store promotions, marketing initiatives, and grassroots programs.
  7. Collaborate with support teams to ensure operational excellence.
Requirements and Qualifications
  • A high school diploma or equivalent experience is required for this position.
  • Basic proficiency in Microsoft Office suite and effective communication skills are essential.

We offer a competitive salary range of $35,000 - $50,000 per year, depending on location and experience. Benefits include a comprehensive package, including health insurance, retirement savings plan, and paid time off.

Benefits
  • Health insurance
  • Retirement savings plan
  • Paid time off


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