Patient Access Priority Engagement Specialist
1 day ago
We are seeking a highly skilled Patient Access Priority Engagement Specialist to join our team at Emory Healthcare. As a key member of our access and engagement team, you will play a critical role in ensuring seamless patient access to our services.
Key Responsibilities- Coordinate and maintain scheduling guidelines and protocols across multiple sections.
- Participate in special projects and initiatives to improve access and engagement.
- Train and onboard new team members.
- Perform quality assurance functions and duties.
- Oversee the distribution of work queues and assignments.
- Monitor team metrics and distribute relevant reports.
- Serve as a functional backup for updates to Workforce Management systems.
- Bachelor's degree in a related field and at least one year of experience in a customer service, hospitality, call center, or sales environment.
- Demonstrated key competencies, knowledge, and proficiency of Patient Access Priority Engagement Specialist duties and workflow.
- Quality scores within expected ranges.
- No performance or disciplinary issues.
- Annual evaluation rating of at least meeting.
- Complete training exams with a passing score.
- Proficient in 24 sections/skills.
- Maintain quality scores of 85% or above.
- Schedule adherence within established guidelines.
- Proficient in all registration aspects.
- Ability to navigate multiple applications.
- Strong computer, writing, and customer service skills.
At Emory Healthcare, we are dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and/or veteran's status. We respect, value, and celebrate the unique perspectives and backgrounds of all individuals. We aspire to create an environment of collaboration and true belonging for all our patients and team members.
We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. We also provide ongoing mentorship, development, and leadership programs to support your career growth and success.
Join our team and be part of a dynamic and inclusive organization that values diversity, equity, and inclusion.
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