Customer Service Representative

3 weeks ago


Buckhead, Georgia, United States PostNet Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at PostNet. As a key member of our team, you will be responsible for providing exceptional customer service, assisting with shipping and packaging services, and operating Center equipment and machinery.

Key Responsibilities
  • Assist customers with shipping and packaging services, including scanning incoming packages
  • Provide accurate and helpful information about products and services
  • Process customer sales through the point-of-sale system
  • Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
  • Sort and deposit mail in private mailboxes
  • Capture, complete tasks, and organize Virtual Mail
  • Respond to customer inquiries via phone and email
Requirements
  • Previous customer service or sales experience in a retail environment
  • Exceptional customer service skills
  • Ability to multitask and work in a fast-paced environment
  • Effective verbal and written communication skills
  • Strong attention to detail and organizational skills
  • High school diploma or equivalent required
  • Valid driver's license required with reliable transportation
  • Proficient with Microsoft Office applications, Windows operation system, and other computer hardware and software
What We Offer

We offer a competitive hourly rate of $14.00 and a comprehensive training program in management, sales, operations, print, signs, design, and marketing. We pride ourselves on our team-oriented environment and opportunities for growth and development.



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