Transport Core Network Operations Specialist

1 month ago

Chandler, Arizona, United States Hispanic Technology Executive Council Full time
About the Role:

The Transport Core Network Operations Specialist is a critical role that requires a high level of technical expertise and problem-solving skills. As a subject matter expert, you will be responsible for training teams, providing support, and escalating complex issues to ensure business continuity.

Key Responsibilities:
  • Operational Support and Tier-3 Escalation point for Internal Core and Optical Transport routing environment
  • Technical areas of focus include but are not limited to WAN routing and switching and optical transport services
  • Lead production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement
  • Identify service impact, interpret monitors, dashboards, and logs
  • Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled
  • Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation
  • Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate documents and wikis are up to date and available for use during triage
  • Proactive network reviews including routine testing of disaster recovery scenarios, identification of vulnerabilities and opportunities for improvement in observability across the network stack
  • Mentorship of Production Services Specialists and technical leadership within the team
  • Work with senior team members to validate impacts and communicate to all stakeholders technical status updates
  • Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate runbooks and wikis are up to date and available for use during triage
  • Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
  • Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action
  • Adhere to design standards and global design authority processes and procedures
  • Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats
  • Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
  • Mentors other team members and provides technical leadership
  • Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
  • Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
  • Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
  • Provides release support when needed and manages engagement across audiences
  • Provides full lifecycle management of the infrastructure and application environments
Requirements:
  • Expert experience with Network technologies: Core LAN/MAN/WAN Technologies IPv4, L2VPN MPLS-E Segment Routing, ISIS Lvl2, Multicast mLDP, BGP EIGRP QoS UDP OSPF MetroE, DWDM, Dark Fiber, Carrier Circuits Leased Line, Broadband, Direct Internet Access, Tunneling protocols (MACSEC, IPSEC SSL/TLS, GRE, DMVPN), Routers, Switches, NHRP, IPv6, ACL, VPN
  • Understanding of metro, long-haul and subsea optical networking fundamentals, and industry evolution, including operational & resiliency aspects
  • Experience with troubleshooting complex networking problems
  • Experience with JIRA, Confluence, Agile framework & SCRUM ceremonies
  • Understand configuration management with tools such as Forward Networks and HPNA
  • Experience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to SevOne, Splunk, Netscout, Wireshark, NDC, HPNA, NNMI, OBM, IBM Watson, NSO, etc.
  • General experience in Network Automation tools and processes
  • Self-starter/self-directed, organized and detail oriented
  • Strong technical acumen and analytical skills
  • Excellent client interfacing skills
  • Strong verbal and written communication skills and ability to work with all levels of management
  • Experience aligning actions to business impact and service restoral
  • Demonstrates ownership: Is accountable and can hold others accountable (professionally)
  • Experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level
Preferred Qualifications:
  • Experience in Networking-related disciplines within a design, implementation, or operations role
  • Relevant Industry certifications in Network Technologies
  • Cloud or SDN knowledge and experience
  • Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision
  • Experience with SDWAN, preferred if on CloudGenix
  • Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development
  • Experience working in an Agile environment
  • Experience of working within Financial Services (Insurance, Banking, Investment banking)
  • Experience with other network technologies: Firewall, Proxy/Threat Prevention, DDI, Load Balancing, and AAA

Shift: 2nd shift (United States of America)

Hours Per Week: 40

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