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Customer Service Lead
2 months ago
Dunn-Edwards is a leading provider of high-quality paint and coatings solutions. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Lead to join our team. As a Customer Service Lead, you will be responsible for ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts.
Key Responsibilities- Model outstanding customer service and selling skills to ensure a positive guest experience.
- Allocate staff and resources to keep the sales floor stocked and organized.
- Build trusted partnerships with our painting professionals to provide expert advice and recommendations.
- Process and complete transactions accurately and efficiently.
- Uphold Dunn-Edwards' store vision of fast and reliable service.
- Continuously learn about the industry, products, and services through Dunn-Edwards' Learning Network and job certification programs.
- Four years of High School with diploma or GED equivalent.
- Previous experience in a shift supervisory role is a plus.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to operate Point-of-Sale computer system and complete cash transactions accurately.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Vacation and holiday pay.
- Paid sick time.
- 401K program including company match.
