Mortgage Service Specialist
3 weeks ago
Are you passionate about delivering exceptional customer service and helping individuals achieve their mortgage goals?
About the Role:We are seeking a skilled Mortgage Customer Service Agent to join our team. As a key point of contact for our mortgage loan customers, you will provide top-notch support and guidance throughout the loan process.
Responsibilities:- Respond to customer inquiries via phone, addressing concerns related to payment applications, principal curtailments, tax and insurance disbursements, escrow analysis, assumption, adjustable rate mortgages, and payoff statements.
- Utilize your knowledge of mortgage loan servicing to resolve complex issues and provide solutions to customers.
- Maintain high-level professionalism while working under difficult circumstances, ensuring excellent customer satisfaction.
- High school diploma or equivalent required; 2-3 years of relevant experience in mortgage customer service or a related field.
- Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Demonstrated proficiency in handling 80-100 calls per day, with established performance standards and goals.
- Competitive salary range: $45,000 - $65,000 per year, based on location and experience.
- Excellent training and development opportunities to build long-term careers.
- A stable and financially strong organization committed to equal employment opportunities.
- You will be given the tools and support needed to succeed in this role.
- Collaborate with peers and departments to develop solutions for customers' requests.
- Participate in group learning and idea sharing, practicing open-door communication and constructive feedback.
BOK Financial Corporation Group is a forward-thinking organization that values teamwork, innovation, and excellence. If you're passionate about delivering exceptional customer service and helping others achieve their financial goals, we encourage you to apply for this exciting opportunity.
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