Mortgage Service Specialist

3 weeks ago


Irving, Texas, United States BOK Financial Full time
Mortgage Customer Service Agent

Are you passionate about delivering exceptional customer service and helping individuals achieve their mortgage goals?

About the Role:

We are seeking a skilled Mortgage Customer Service Agent to join our team. As a key point of contact for our mortgage loan customers, you will provide top-notch support and guidance throughout the loan process.

Responsibilities:
  • Respond to customer inquiries via phone, addressing concerns related to payment applications, principal curtailments, tax and insurance disbursements, escrow analysis, assumption, adjustable rate mortgages, and payoff statements.
  • Utilize your knowledge of mortgage loan servicing to resolve complex issues and provide solutions to customers.
  • Maintain high-level professionalism while working under difficult circumstances, ensuring excellent customer satisfaction.
Requirements:
  • High school diploma or equivalent required; 2-3 years of relevant experience in mortgage customer service or a related field.
  • Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Demonstrated proficiency in handling 80-100 calls per day, with established performance standards and goals.
Benefits:
  • Competitive salary range: $45,000 - $65,000 per year, based on location and experience.
  • Excellent training and development opportunities to build long-term careers.
  • A stable and financially strong organization committed to equal employment opportunities.
How You'll Thrive:
  • You will be given the tools and support needed to succeed in this role.
  • Collaborate with peers and departments to develop solutions for customers' requests.
  • Participate in group learning and idea sharing, practicing open-door communication and constructive feedback.

BOK Financial Corporation Group is a forward-thinking organization that values teamwork, innovation, and excellence. If you're passionate about delivering exceptional customer service and helping others achieve their financial goals, we encourage you to apply for this exciting opportunity.



  • Irving, Texas, United States BOK Financial Full time

    BOK Financial is committed to delivering exceptional service to our customers. As a Mortgage Servicing Specialist, you will play a critical role in ensuring that our customers receive timely and accurate information about their mortgage loans. Your primary responsibilities will include making and receiving collection calls, responding to customer inquiries,...

  • Banking Professional

    4 weeks ago


    Irving, Texas, United States Bank of Oklahoma Full time

    OverviewWe are seeking a skilled Mortgage Servicing Specialist to join our team at Bank of Oklahoma. This role will focus on providing exceptional customer service and support to clients with mortgage servicing needs.About the Role:Estimated Salary: $60,000 - $80,000 per yearLocation: Irving, TXAreas of Interest: Mortgage ServicingResponsibilities:Provide...


  • Irving, Texas, United States HUB International Full time

    Job DescriptionWe are seeking a skilled Mortgage Tracking Specialist to join our Account Management & Service department at HUB International. This individual will be responsible for analyzing and processing complex lender data reports, utilizing an imaging system, and meeting daily production standards, goals, and service commitments. The successful...


  • Irving, Texas, United States HUB International Full time

    Job Description:As an Insurance Customer Support Specialist, you will provide exceptional customer service to our clients, handling inbound and outbound business calls, and related mortgage insurance documentation and processing. This role requires strong communication skills, attention to detail, and the ability to work under pressure. You will work in a...


  • Irving, Texas, United States Bank of Oklahoma Full time

    About the Role: We are seeking a Mortgage Servicing Customer Service Associate to join our team at Bank of Oklahoma. In this role, you will be responsible for providing excellent customer service and support to our clients.">Key Responsibilities:To respond to customer inquiries and resolve issues in a timely and professional manner.To work closely with the...


  • Irving, Texas, United States BSI Financial Services Full time

    About the RoleThe Mortgage Loan Officer will be responsible for presenting mortgage opportunities to current and prospective clients over the phone, submitting mortgage loan applications, and serving as a point of contact through funding.Key ResponsibilitiesCommunicate professionally, confidently, and effectively with clients to explain mortgage products and...


  • Irving, Texas, United States JoCo Full time

    Job OverviewThe Mortgage Customer Service Rep. is a critical role within the JoCo organization, focused on providing exceptional customer service and support.This position entails:Building and maintaining strong relationships with customers, addressing their needs and concerns.Working collaboratively with the loan department to process mortgage loan...


  • Irving, Texas, United States Bank of Oklahoma Full time

    OverviewBOK Financial Corporation, a leading financial institution, is seeking a highly skilled professional to fill the role of Mortgage Customer Service Agent. This position will be based in Irving, Texas, and will involve providing exceptional customer service to clients, answering their questions, and resolving any issues they may have with their...


  • Irving, Texas, United States Planet Home Lending Full time

    About the RoleThis is an exciting opportunity to join a dynamic team at Planet Home Lending. As an Escrow Account Administrator, you will play a critical role in ensuring the smooth operation of our mortgage servicing department. Your expertise and attention to detail will enable us to deliver exceptional service to our customers and maintain our commitment...


  • Irving, Texas, United States Mortgage Benefits Full time

    **Job Description for Mortgage Benefits**We are seeking a highly skilled Sales Performance Enhancement Specialist to join our team at Mortgage Benefits. In this role, you will be responsible for supporting sales teams by providing actionable insights and strategies to enhance performance and boost conversions.The ideal candidate will have experience in sales...


  • Irving, Texas, United States Bank of Oklahoma Full time

    About the RoleWe are seeking an experienced Mortgage Customer Service Agent to join our team in Irving, Texas. As a key member of our organization, this individual will play a critical role in ensuring the satisfaction of our clients by providing top-notch service and support.Key ResponsibilitiesProvide exceptional customer service to clients via phone,...


  • Irving, Texas, United States BSI Financial Services Full time

    About the PositionThis is a full-time position requiring 2+ years of relevant work experience in mortgage loan originations.The ideal candidate will have 1+ years of experience with EllieMae Encompass loan origination system or Optimal Blue product and pricing engine.A Leadership experience in the mortgage industry is required.An expert understanding of TRID...


  • Irving, Texas, United States BSI Financial Services Full time

    About This Opportunity:We are seeking an experienced Mortgage Secondary Expert to join our team at BSI Financial Services. As a key member of our secondary marketing team, you will be responsible for providing leadership in managing investor secondary marketing pricing, best execution, and ensuring that loan sale GOS margins are well...


  • Irving, Texas, United States Planet Home Lending Full time

    About this OpportunityWe are seeking an experienced Mortgage Escrow Coordinator to join our team. This challenging role involves leading complex real estate tax and insurance activities, resolving escalated issues and ensuring timely payment of escrow items.Key Responsibilities:Manage escalated issues in a timely and efficient manner.Conduct regular audits...


  • Irving, Texas, United States BSI Financial Services Full time

    Job DescriptionThe ideal candidate will have 3+ years of relevant work experience in mortgage or fixed-income related Capital Markets, Finance, etc. or related function. Relevant experience in prepayment modeling or credit analytics is preferred.Required Skills and QualificationsA Bachelor's Degree in Finance, Mathematics, Economics or equivalent.Expert...


  • Irving, Texas, United States BSI Financial Services Full time

    **Job Overview**BSI Financial Services is seeking a highly skilled Mortgage Loan Originations Coordinator to join our team. As a key member of our Lock Desk Operations, you will play a crucial role in ensuring the smooth operation of our loan origination process.**Responsibilities:**Monitor lock requests in the loan origination system (LOS) and execute lock...


  • Irving, Texas, United States BSI Financial Services Full time

    About the RoleThe Vice President – MSR Portfolio Investments is responsible for maintaining and supporting analytics in mortgage servicing rights valuation. This role requires strong analytical skills, attention to detail, and excellent communication abilities. Key responsibilities include assisting in MSR valuations, preparing reports, and working with...


  • Irving, Texas, United States Bank of Oklahoma Full time

    About Our Company: Bank of Oklahoma is a leading financial institution that offers a range of services to its customers. As a mortgage servicing customer service specialist, you will play a critical role in helping our clients navigate the complexities of their mortgage loans.">Estimated Salary Range: $45,000 - $65,000 per year, depending on experience and...


  • Irving, Texas, United States BSI Financial Services Full time

    Responsibilities and RequirementsThis exciting opportunity requires a seasoned mortgage sales leadership professional to lead and manage a high-performing home lending sales team. Key responsibilities include:Leading, managing, and providing guidance to mortgage loan officers.Developing and implementing strategies to drive revenue growth and...


  • Irving, Texas, United States Citizens Financial Group, Inc. Full time

    Job Description: As an employee of Citizens Bank, you will play a crucial role in delivering exceptional customer service and support for mortgage customers. This includes responding to inquiries, resolving issues, and providing information on mortgage products and services.