Restaurant Host/Hostess Representative
1 week ago
About the Role:
We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Tin Shop. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a seamless dining experience from the moment they arrive to the moment they leave.
Key Responsibilities:
- Greet guests and seat them at tables or in waiting areas, ensuring a warm and welcoming atmosphere.
- Provide guests with menus and inform them of current promotions, ensuring they are aware of our offerings.
- Assign patrons to tables suitable for their needs and according to rotation, ensuring servers receive an optimal number of seatings.
- Manage the flow of guests into the dining and bar areas, providing accurate wait times to incoming guests as needed.
- Operate cash registers to accept payments for food and beverages, maintaining a high level of accuracy and efficiency.
- Answer the phone and take to-go orders when necessary, ensuring seamless communication with our guests.
- Keep the host stand neat, tidy, and presentable for guests, maintaining a high level of professionalism at all times.
Requirements:
- Previous restaurant hosting or serving experience is preferred, but not required.
- A friendly and customer-focused personality, with excellent communication skills.
- The ability to articulate clear greetings and farewells to guests, as well as understand requests for assistance.
- The ability to clearly communicate guests' needs to servers, bussers, managers, and other team members.
- The ability to effectively communicate on the telephone, with a high level of professionalism.
- The ability to carry trays or supplies, with a moderate level of physical exertion.
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