Customer Service Representative

2 days ago


Westfield, New Jersey, United States Community Veterinary Partners Full time
Job Summary

We are seeking a highly skilled and compassionate Client Service Representative to join our team at Community Veterinary Partners. As a key member of our front office team, you will be responsible for providing exceptional customer service to our clients and their pets.

Key Responsibilities
  • Provide prompt and courteous service to clients and their pets
  • Check out patients, print invoices, and receive/apply payment
  • Ensure the work and reception area is kept clean and professional at all times
  • Answer phone calls and relay information to the appropriate party
  • Assist clients at times of euthanasia by rooming patients, preparing paperwork, and taking payments
  • Keep food and merchandise shelves stocked
  • Drawer reconciliation
  • End of day deposits
  • Complete all other tasks assigned
Requirements
  • Above and beyond customer service skills and a positive attitude
  • Excellent written and oral communication skills
  • The ability to deal with fast-paced and stressful situations
  • Comfort with and knowledge of computer and internet skills as well as veterinary terms/procedures
  • Strong critical thinking, problem-solving, and decision-making skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for continuing education and professional growth
  • A supportive and collaborative work environment
  • A chance to make a difference in the lives of our clients and their pets


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