Process Improvement Specialist

1 week ago


Mount Clemens, Michigan, United States SVS Vision, Inc. Full time
Job Overview

Position Summary:

As a Process Improvement Specialist at SVS Vision, Inc., you will play a vital role within our Business Process Engineering division. Your primary focus will be on refining our operational workflows to boost productivity and effectiveness across various sectors. This position entails a thorough analysis and redesign of processes associated with our core business functions, such as Acuity Logic, Electronic Health Records (EHR), and Vision Service Plan (VSP).

Key Duties:

  • Process Analysis & Redesign:
    • Perform in-depth evaluations of current workflows to pinpoint inefficiencies and potential enhancements.
    • Lead initiatives aimed at redesigning processes to optimize business operations.
    • Implement strategies for Acuity function programming and mapping, insurance plans and benefits, contact lenses, eyeglass lenses, exam types, and other related areas.
    • Collaborate with IT and various departments to improve data systems that underpin business processes.
  • Project Oversight:
    • Oversee projects aimed at enhancing business processes from initial concept to final execution.
  • Documentation & Analysis:
    • Create and maintain detailed documentation of business processes, system configurations, and user guides.
    • Compile reports that summarize the results and advantages of process enhancements.
  • Training & Assistance:
    • Educate staff on new workflows and systems.
    • Provide continuous support and guidance to ensure successful adoption and effective use of new systems and processes.

Qualifications:

  • Strong analytical capabilities and a meticulous approach.
  • Exceptional communication and interpersonal skills.
  • Experience in business process analysis and redesign is advantageous, though not mandatory.
  • Familiarity with Acuity Logic or Eyefinity systems is a plus.

Why Choose SVS Vision, Inc.?

At SVS Vision, you will have the chance to contribute to initiatives that enhance the efficiency of our services and improve client satisfaction. We offer a collaborative work environment where your expertise and contributions are recognized and valued.



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