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Warehouse Maintenance Specialist

2 months ago

Southaven, Mississippi, United States Happy Returns LLC Full time
Job Overview

About Happy Returns:

Happy Returns is addressing the foremost challenge in e-commerce: returns. Our goal is to enhance the returns experience for consumers, retailers, and the environment through our innovative blend of proprietary technology and reverse logistics. We pioneered the concept of 3rd-party box-free consolidated returns, which has now set the industry benchmark, and we offer a comprehensive returns solution that is not only enjoyable for customers but also cost-effective for retailers and environmentally friendly.

Company Highlights:

  • A subsidiary of UPS
  • Highly rated by customers, evidenced by our impressive 93 NPS
  • Rapidly expanding
  • Looking for exceptional talent to support our growth

Position Overview:

As Happy Returns continues to expand, we have established several operational hubs in recent years. Our Facility Operations Technicians are essential in providing hands-on maintenance and support for our warehouse activities. This includes executing preventive maintenance protocols, performing equipment repairs, coordinating with external service providers, assisting with operational initiatives, conducting minor repairs, and responding to emergencies.

The Facility Operations Technician will specifically oversee and maintain warehouse automation systems, such as conveyor belts, powered industrial vehicles, manual material handling tools, and dock equipment to ensure optimal production within our hubs. Additionally, this role involves supporting building systems, including electrical, plumbing, HVAC, signage, and the overall structure of the facility. The Technician will also be responsible for identifying and onboarding local vendors to assist with facility maintenance and installation projects. Other duties include setting up and repairing workstations and collaborating on infrastructure improvements.

Key Responsibilities:

  • Ensure machinery and mechanical systems operate effectively by completing preventive and corrective maintenance tasks. This includes working with conveyor systems, motors, gearboxes, pneumatic systems, and dock equipment.
  • Maintain facilities in accordance with established standards and procedures, adapting them as necessary to meet evolving business and customer needs.
  • Contribute to a clean, safe, and welcoming environment for all occupants and visitors.
  • Develop a comprehensive understanding of daily warehouse operations.
  • Follow technical diagrams, manuals, and engineering specifications to troubleshoot and resolve issues.
  • Identify problems by observing equipment in operation, listening for irregularities, and utilizing precision measuring instruments.
  • Diagnose, repair, and install electronic or electro-mechanical components such as circuit breakers and proximity switches.
  • Minimize downtime by keeping operations informed of routine maintenance schedules.
  • Collaborate with management to create and implement maintenance strategies and suggest improvements.
  • Document actions, communicate issues, and schedule repairs to maintain team continuity.
  • Work with third-party contractors and vendors to support property maintenance.
  • Ensure a safe and orderly work environment by adhering to safety regulations and procedures.
  • Foster a positive workplace culture by integrating feedback from team members.

Qualifications:

  • Certification or diploma in a relevant field is required.
  • Completion of an industrial maintenance apprenticeship or technical licensure is advantageous.
  • Minimum of 3 years of relevant experience in similar facilities.
  • Strong knowledge of industrial equipment maintenance and safety protocols, particularly for material handling systems.
  • Experience with diagnosing and repairing electrical control panels and interpreting schematics is preferred.
  • Self-motivated and safety-conscious individual.
  • Ability to apply standard tools and techniques to resolve issues.
  • Exhibit a proactive attitude and take ownership of personal performance.
  • Ability to manage time and responsibilities effectively while following directions.
  • Flexibility to work on-call for emergency situations.
  • Commitment to continuous improvement and a willingness to learn as operations evolve.
  • Physical capability to perform tasks such as walking, standing, climbing, and bending regularly.
  • A long-term perspective on career growth and professional development.
  • Familiarity with General Building Codes is a plus.
  • Safety-oriented, knowledgeable about LOTO procedures, and committed to safe work practices.
  • Experience with automation or robotics maintenance is a plus.

Diversity Commitment:

Happy Returns is dedicated to fostering a diverse and inclusive workplace. We believe in treating all individuals fairly, recognizing their unique contributions, and promoting based on performance. Our commitment to diversity encompasses various dimensions, including race, ethnicity, religion, gender, culture, and physical ability. Every team member at Happy Returns is responsible for supporting a globally diverse environment.

Third-Party Agency Policy:

Happy Returns only accepts resumes from agencies on our preferred supplier list and is not liable for any fees associated with unsolicited resumes.

Health and Safety Policy:

In alignment with our commitment to employee health and safety, we have established protocols based on expert guidance. This may include vaccination requirements for employees whose roles necessitate onsite work, with reasonable accommodations available for medical or religious exemptions.