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Retail Sales Associate

2 months ago

Norfolk, Virginia, United States Tailored Brands Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Consultant to join our team at K&G Fashion Superstore. As a Retail Sales Consultant, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Provide outstanding customer service by greeting each customer, answering questions, and assisting with merchandise selections.
  • Ensure the sales floor in your assigned area is stocked and maintain merchandising guidelines according to specified parameters.
  • Handle and accurately follow standard operating procedures for all customer purchases, exchanges, store credits, and returns as directed by store management.
  • Engage with customers to incorporate suggestive selling techniques and make product recommendations.
  • Maintain awareness of all product knowledge information, current merchandise promotions, and all advertisements.
  • Assist in monitoring and maintaining the fitting room areas, including returning merchandise to the sales floor as needed.
Requirements
  • Great communication, customer service, and organizational skills.
  • Ability to move and handle merchandise weighing 0-50 pounds, climb ladders, walk, stand, kneel, and lift during the majority of your work shift.
  • Use of hands and fingers to handle/feel objects or tools and reach with hands and arms.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Ability to communicate clearly with associates and customers.
  • Accurately complete all written documentation as assigned by management.
Work Environment

This role is based in our Norfolk store location, and you will be working in a fast-paced retail environment with a focus on delivering exceptional customer service.