Team Leader, Client Support

2 weeks ago

Allentown, Pennsylvania, United States B. Braun Medical Inc Full time
B. Braun Medical, Inc.

Team Leader, Client Support

Location: United States

Job ID:
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service

Overview

About B. Braun

B. Braun Medical Inc. is a prominent entity in the field of infusion therapy and pain management, dedicated to the development, manufacturing, and marketing of innovative medical solutions and services for the healthcare sector. The company also specializes in nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. B. Braun is committed to minimizing preventable treatment errors and enhancing safety for patients, clinicians, and the environment.

Headquartered in Bethlehem, Pennsylvania, B. Braun Medical is part of the B. Braun Group of Companies in the U.S., which encompasses B. Braun Interventional Systems, Aesculap, and CAPS. With over 64,000 employees across 64 countries, B. Braun is guided by its Sharing Expertise philosophy, continuously exchanging knowledge with customers, partners, and clinicians to tackle critical issues in healthcare.


Responsibilities

Position Summary:

Key Responsibilities:

  • Oversees the activities of Client Support Representatives and/or Customer File Specialists.
  • Manages workflow and monitors workload to ensure timely responses to client inquiries.
  • Evaluates phone interactions, call metrics, and other client communications, providing feedback and coaching as necessary.
  • Offers direct assistance to designated accounts.
  • Ensures adequate phone coverage, scheduling, performance management, and addresses personnel matters.

The responsibilities listed are not exhaustive and may include additional tasks as assigned by management.


Expertise: Knowledge & Skills

  • Requires foundational knowledge of relevant business practices and procedures in the professional domain.
  • Utilizes standard theories, principles, and concepts to propose actionable solutions.
  • Operates under general supervision, relying on experience and judgment to achieve assigned objectives.
  • May assist in orienting, training, and reviewing the work of peers.
  • Judgment is essential for resolving daily operational challenges.
  • Engages primarily with department supervisors, leads, subordinates, and peers, with frequent interactions with external contractors/vendors.

Qualifications

Required Qualifications:

  • Bachelor's degree or equivalent combination of education and experience.
  • 4-6 years of relevant experience.
  • Consistent and reliable attendance.
  • Willingness to work non-standard hours as required.

While performing the duties of this position, employees are regularly required to sit and communicate effectively. Frequent use of hands for handling tasks and reaching is necessary, with occasional standing and walking. Employees may need to lift and/or move up to 20 pounds.


Additional Information

Other Duties:

The functions described above are examples of the types of work performed by employees in this role. To succeed in this position, individuals must be able to perform each essential duty satisfactorily. Management retains the right to modify work assignments as necessary.

Physical Demands:

  • Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently.

Work Environment:

The characteristics of the work environment are representative of those encountered while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


What We Offer

B. Braun provides a comprehensive benefits package, including healthcare, a 401(k) plan, and tuition reimbursement. For more information about B. Braun and our safety healthcare products or to view our employment opportunities, please visit our website.

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