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Customer Service Representative
2 months ago
Central Arizona Supply is seeking a highly skilled and customer-focused Plumbing Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth in our Phoenix, AZ branch.
Key Responsibilities:
- Provide expert advice and guidance to customers on plumbing products and solutions.
- Efficiently and courteously assist customers in the selection and acquisition of needed products.
- Follow company pricing, credit, and payment guidelines to ensure accurate transactions.
- Retrieve orders from warehouse quickly and accurately to meet customer needs.
- Identify opportunities to increase sales and promote overages, damaged, and discontinued items.
- Handle customer complaints and returns in a professional and positive manner.
- Assist in scheduled physical inventory counts to maintain accurate stock levels.
- Perform other duties as assigned to support the sales team.
Requirements:
- Superior customer service and organizational skills, with a positive and professional attitude.
- Ability to handle difficult customers with diplomacy and tact.
- Understanding of basic inventory, warehousing, and stocking procedures.
- Ability to stand/walk for duration of work hours and lift/carry/maneuver heavy materials or equipment up to 75lbs.
- High school diploma/GED required, with ability to perform business math.
- Minimum 2 years in a similar position preferred.
About Central Arizona Supply:
We are a 56-year-old family-owned and operated company with over 200 employees, 15 branch locations throughout Arizona and Nevada, and a Central Distribution warehouse in Mesa, AZ. Our clients range from homeowners to builders and contractors, and we supply products to the residential, commercial, and hospitality industries. We believe in relationships, family, and service to our community, and we offer a range of benefits to our employees, including medical, dental, vision, life, and disability insurance, as well as holiday pay, vacation time off, sick time off, and a 401(k) plan with employer contribution.
