Body Shop Service Estimator
4 days ago
The role of a Service Estimator at All Open Positions is to act as the primary liaison between customers and our organization when service is required. This position plays a critical part in ensuring that our technicians and shop foremen have the necessary information to perform their duties efficiently, minimizing interruptions and delays.
About the Role:
This position requires excellent communication skills to effectively interact with customers, gather necessary information, and create accurate repair orders. The Service Estimator will work closely with customers to obtain all necessary details, provide timely updates on work progress, and ensure seamless communication throughout the process.
Key Responsibilities:
- Greet customers and respond to phone inquiries in a professional manner
- Conduct thorough interviews with clients to determine the required repairs and services
- Obtain essential information from customers to establish a strong business relationship
- Support customer calls from the field in a timely and efficient manner
- Provide detailed quotes and estimates within agreed-upon timeframes
- Create comprehensive repair orders by assessing vehicle condition, estimating repair time, obtaining quotes, and gathering supporting documentation
- Keep customers informed about the status of their work and schedule follow-up appointments as needed
Requirements:
To excel in this role, you will need:
- High school diploma or equivalent education
- Valid driver's license and MVR in good standing (CDL may be required within 90 days)
- Excellent verbal and written communication skills
- Ability to multitask, prioritize tasks, and meet deadlines
- Detail-oriented with strong organizational skills
- Familiarity with truck, trailer, and body shop repairs (diagnosing diesel trucks is a plus)
What We Offer:
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