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Shift Operations Manager

2 months ago

Atlanta, Georgia, United States Kim s Convenience Stores Inc Full time

Job Summary:

Kim's Convenience Stores Inc is seeking a highly motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for supervising fellow coworkers, monitoring their performance, and ensuring they comply with company and safety policies.

Key Responsibilities:

  • Team Supervision: Assist in the recruiting, training, and development of positive team members to provide excellent customer service.
  • Employee Motivation: Motivate, encourage, and challenge store cashiers to achieve sales goals and provide exceptional customer experiences.
  • Customer Service: Promote and resolve customer complaints in a timely and professional manner, ensuring customer satisfaction and loyalty.
  • Store Operations: Implement and enforce established daily operating procedures to ensure the store is clean, adequately stocked, organized, and well-maintained.
  • Merchandise Management: Ensure all merchandise is stocked and displayed attractively, priced correctly, and displayed in a safe manner.
  • Quality and Safety: Maintain quality brand image standards, pass evaluations, and ensure a safe working environment for employees and customers.
  • Discipline and Supervision: Supervise and discipline store employees according to company policy, ensuring a positive and productive work environment.
  • Reporting and Administration: Complete daily paperwork and computer entry in a timely manner, monitor cash over/short, inventory shrinkage, and drive-offs, and understand all information in the daily reporting of store operations.
  • Communication and Collaboration: Communicate and perform all price change requests, mark downs/ups, and enforce all company policies and established procedures.
  • Safety and Security: Enforce all safety and security issues, report any and all unsafe conditions, conduct regular safety and security meetings, and document with employee signatures.
  • Incident Reporting: Report and process all employee and/or customer incidents or accidents following company procedure.

Requirements:

  • Physical Demands: Lifts and carries stock weighing up to fifty (50) pounds while stocking shelves and cooler, stands and walks 8-10 hours a day on a tile or concrete surface, pulls and pushes up to fifty (50) pounds to move stock, bends and stoops to stock low shelves in store, cooler, and to clean.
  • Mathematical Ability: Maintains control of cash, balances register within $1 each shift, controls lottery ticket inventory, and ensures customers pay for all merchandise.
  • Computer Skills: Basic computer skills and mathematical ability are required.
  • Availability: Availability to work any hour, any day of the week, including nights, weekends, and holidays is preferred.

Benefits:

  • Growing Company: Opportunity to work for a growing company with upward mobility.
  • 401(k) and Bonus Program: Participate in a 401(k) plan and bonus program.
  • Paid Vacation: Receive paid vacation time.
  • Health, Vision, Dental, and Life Insurance: Enjoy comprehensive health, vision, dental, and life insurance benefits.