Loyalty and Customer Experience Advocate

3 days ago


Boulder, Colorado, United States Comcast Full time
About the Job: Comcast is seeking a Loyalty and Customer Experience Advocate to join our team. In this role, you will be responsible for supporting our business services division in retaining existing customers through proactive communication, issue resolution, and value-driven campaigns. You will work closely with our teams to ensure seamless customer experiences and meet or exceed budgeted retention goals for all product lines.

Key Responsibilities:
  • Develop and implement strategies to retain existing customers through empathetic communication and issue resolution.
  • Collaborate with various departments to rectify customer concerns and provide solutions.
  • Work closely with customers to understand their needs and preferences, and develop tailored solutions to meet those needs.
  • Analyze customer data to identify trends and opportunities for growth and improvement.

Requirements:
  • 2-5 years of experience in a sales or customer-facing role.
  • Demonstrated ability to work independently with moderate guidance.
  • Strong problem-solving, communication, and adaptability skills.

What We Offer:
  • A competitive base pay of $17.75 per hour.
  • The potential for significant upside above targeted earnings through commission.
  • A comprehensive benefits package, including best-in-class benefits to support your physical, financial, and emotional well-being.

Salary Estimate: Based on industry standards and market research, we estimate that this role offers a salary range of $27.37 per hour, which includes a base pay of $17.75 per hour and the potential for significant upside above targeted earnings through commission.

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