Per Diem Customer Service Representative

7 days ago


MA United States Boston Children's Hospital Full time
Job Summary

Boston Children's Hospital is seeking a Per Diem Customer Service Representative to join our team. As a Per Diem Customer Service Representative, you will be responsible for providing exceptional customer service to patients, families, and visitors. You will also be responsible for registering new patients, processing patient demographics, insurance, and referral information, and collecting co-payments.

Key Responsibilities
  • Provide exceptional customer service to patients, families, and visitors
  • Register new patients and process patient demographics, insurance, and referral information
  • Collect co-payments and reconcile payments
  • Obtain required authorizations, referrals, and verifications of insurance
  • Communicate with clinicians and supervisors to maintain efficient daily patient/visitor flow
  • Perform administrative tasks, such as answering phones, responding to emails, and maintaining patient records
Requirements
  • High School Diploma or equivalent required
  • Basic customer service and computer skills required
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent communication and interpersonal skills
  • Ability to maintain confidentiality and handle sensitive information
What We Offer

Boston Children's Hospital offers competitive compensation and benefits, including flexible scheduling, affordable health insurance, and opportunities for professional growth and development.



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