Community Liaison Specialist

1 week ago


Bronx, New York, United States St. Barnabas Full time
Job Title: Community Referral Liaison

The Community Referral Liaison plays a vital role in ensuring seamless communication and coordination between community providers and specialists at St. Barnabas Health System. This position requires a strong attention to detail, excellent customer service skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
  • Manage the referral process for community-referred patients to support access to SBH Health System Specialty Services.
  • Provide referral tracking to improve communication and coordination between community providers and specialists.
  • Review all inbound referrals requests to ensure all necessary documents are obtained and communicate with community providers on referral eligibility criteria and requirements.
  • Verify patient's health insurance to ensure eligibility and prior-authorization requirements, and connect patients to financial services as needed.
  • Enter data to update and maintain health records in the referral management system and SBH's electronic medical record.
  • Maintain and strengthen new and existing relationships with community providers through excellent customer service.
  • Work with SBH Ambulatory Care to support patient navigation of services within SBH Health System and communicate with Clinic teams as needed.
  • Communicate with patients through telephone, mail, MyChart, and text messages where appropriate to support patients with referral and appointment questions/concerns.
  • Answer the telephone in a timely manner, politely, and in a professional manner.
  • Provide appointment-related updates to community providers, including appointment status and visit summary.
  • Have a strong attention to detail with the ability to multitask and work in multiple systems, manage call volumes, and work efficiently to maintain and exceed department goals.
Requirements:
  • Minimum of 2 years' experience in an office/customer service/hospitality setting is essential.
  • Bilingual in English and Spanish is essential.
  • Ability to work effectively in a team is essential.
  • Experience working in a Provider referral office is preferred.
  • Experience in using Microsoft Office programs is preferred.
  • Knowledge of medical terminology is preferred.

Education: Associate Degree

License(s): None



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