Call Center Representative
11 hours ago
We are seeking a skilled Call Specialist to join our team at Cumberland Hall Hospital. As a Call Specialist, you will play a critical role in providing exceptional customer service and support to our patients and families.
Responsibilities- Provide empathetic and professional support to patients and families via phone and in-person interactions
- Assess patient needs and provide appropriate referrals to hospital services
- Collaborate with healthcare teams to ensure seamless patient care
- Maintain accurate and confidential records of patient interactions
- High school diploma or equivalent required; associate or bachelor's degree in a human services field preferred
- One year of experience in a mental health setting and/or training in admissions and referral preferred
- Strong communication and interpersonal skills
- Ability to maintain confidentiality and handle sensitive information
- Competitive compensation and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
Cumberland Hall Hospital is a 97-bed, licensed acute psychiatric hospital located in Hopkinsville, KY. We offer a range of services, including inpatient acute care, partial hospitalization, and intensive outpatient programs. Our team is dedicated to providing high-quality care to our patients and their families.
Universal Health Services, Inc. (UHS) is a leading provider of healthcare services, with a commitment to excellence and patient-centered care. We are proud to be a part of a team that makes a difference in the lives of our patients and communities.
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Call Center Specialist
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Hopkinsville, Kentucky, United States Universal Health Services Full timeAbout the RoleWe are seeking a highly skilled Call Specialist to join our team at Cumberland Hall Hospital. As a Call Specialist, you will be responsible for providing exceptional customer service to patients and their families, while also ensuring the smooth operation of our hospital's admissions process.Key ResponsibilitiesRespond to patient inquiries and...
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