Training Manager
2 weeks ago
Enumerate is seeking a seasoned Training Manager to lead our team of subject matter experts in creating comprehensive training and enablement content for customers, partners, and internal employees.
This role will oversee the development of a customer-facing Learning Management System (LMS) with tailored learning paths for diverse user personas. The ideal candidate will have a proven track record of leading teams and managing training initiatives in a software or technology environment.
The successful candidate will be responsible for:
- Leading a team of 6-8 subject matter experts in developing training and enablement content
- Developing and maintaining a customer-facing LMS with role-specific learning paths
- Collaborating with cross-functional teams to ensure training content aligns with product updates, industry trends, and customer needs
- Managing the creation of training resources, including live webinars, office hours, and self-paced courses
- Leveraging resources to drive product adoption through 1-on-1 coaching during customer onboarding
- Implementing and tracking KPIs to measure the effectiveness of training programs and optimizing content based on feedback and performance data
- Coordinating with other departments to ensure training initiatives align with company objectives and customer success goals
- Fostering a culture of continuous learning and improvement within the Training & Enablement team
Requirements:
- 3+ years of experience in training, enablement, or similar roles, with at least 1 year in a leadership position
- Experience leading teams and managing training initiatives in a software or technology environment
- Familiarity with LMS platforms and creating learning paths tailored to various personas
- Excellent communication and presentation skills, with the ability to engage audiences of varying technical backgrounds
- Experience with customer success, onboarding, or similar customer-facing functions is a plus
Why Enumerate:
Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ's Readers Choice Awards for our solutions and support.
We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings.
We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US.
We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at Enumerate.
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