Customer Service Representative
3 days ago
A leading hardware retailer in the United States, Westlake Ace Hardware is a part of Ace Retail Holdings, which operates over 150 neighborhood stores across the country. With a rich history spanning over a century, we have established ourselves as a trusted brand known for our commitment to customer satisfaction and community engagement.
Job SummaryWe are seeking highly motivated and customer-focused individuals to join our team as Sales Associates. As a Sales Associate, you will play a crucial role in delivering exceptional customer service, maintaining store appearance, and contributing to the overall success of our operations.
Key Responsibilities- Customer Service:
- Provide top-notch customer service by greeting customers, responding to their queries, and resolving issues promptly.
- Assist customers in finding products, answer questions about merchandise, and offer personalized recommendations.
- Maintain a clean and organized store environment, including sales floor, stockroom, and outdoor merchandise area.
- Collaborate with colleagues to achieve sales goals, resolve conflicts, and maintain a positive work atmosphere.
- Store Operations:
- Assist in receiving, checking in, and stocking merchandise throughout the store.
- Maintain accurate inventory levels, manage back stock, and ensure efficient product flow.
- Participate in daily maintenance tasks, such as cleaning, sanitizing, and organizing the sales floor, stockroom, and outdoor merchandise area.
- Contribute to merchandise resets, visual merchandising, and signage updates.
- Operate equipment safely, follow proper procedures, and report any issues or concerns to management.
- Education: High school diploma or equivalent required.
- Experience: Prior retail experience preferred, but not required.
- Skills: Excellent communication and interpersonal skills, ability to lift up to 25 pounds, stand for long periods, and work in a fast-paced environment.
We offer a competitive hourly rate of $13-$14 per hour, depending on experience and qualifications. Additional benefits may include opportunities for professional growth, employee discounts, and a dynamic work environment.
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