Restaurant Floor Team Lead
3 weeks ago
Carmine's, a renowned Italian restaurant chain with over 30 years of experience, seeks an exceptional Floor Supervisor to join their Time Square location. This role offers a unique opportunity to work in a fast-paced, high-volume environment and provide exceptional guest experiences. As a key member of the management team, you will be responsible for ensuring seamless floor operations, maintaining high standards of service, and driving sales growth.
A Day in the Life:
- Scheduling and Staffing: Organize floor sections and staffing levels based on reservations and walk-in traffic.
- Guest Experience: Visit tables throughout the shift, build relationships, gather feedback, and inform guests about opportunities such as special events and catering.
- Team Management: Direct hourly positions, coordinate breaks, communicate needs or concerns with management, and support training programs.
- Quality and Sales: Participate in quality steps of service, drive PPA through suggestive selling, contests, and other sales drivers, and consult with salaried management on difficult guest interactions.
The ideal candidate will possess 3-5 years of restaurant experience in high-volume environments, excellent time management and organizational skills, good judgment, and strong communication skills. A basic understanding of cleanliness standards is essential, as well as a passion for delivering exceptional guest experiences. The estimated salary for this role is $60,000 - $70,000 per year, depending on experience and qualifications.
About Carmine's-Time Square
Carmine's has been serving up classic Italian dishes for over 30 years, with locations spanning from NYC to Vegas and the Bahamas. Our founder crafted Carmine's with a singular vision: bringing guests the 'wow-factor' and making every meal feel like an Italian American wedding feast. At Carmine's, we strive to build a team of hospitality professionals who enjoy creating exceptional guest experiences in a team-oriented environment.
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