Service Department Cashier

1 week ago


Tustin California, United States Tustin Toyota Full time
Job Summary

We are seeking a highly skilled and detail-oriented Service Department Cashier to join our team at Tustin Toyota. As a Service Department Cashier, you will be responsible for managing all service and repair transactions for our valued customers.

Key Responsibilities
  • Manage customer payments and process transactions efficiently
  • Explain vehicle service recommendations to customers and complete estimates and invoices
  • Use software programs to record payment amounts and repair orders and manage customer data
  • Calculate materials charges, repair charges, and taxes
  • Understand various types of warranties
  • Coordinate with department personnel to address customer concerns and issues
  • Perform clerical/office tasks, such as scheduling appointments and maintaining records
  • Ensure customer contact information is up-to-date and accurate
  • Follow safety and security procedures and maintain confidentiality of company and customer information
  • Reconcile repair orders and collect total retail charges from customers
  • Provide proper change and receipts to customers and document charges purchases according to company policy
  • Calculate and enter warranty charges applicable
  • Accumulate repair orders and parts invoices closed during the business day to the business office daily
  • Control keys associated with completed repair orders and return customer's keys when their bills are paid
  • File repair orders as directed by service department management
  • Answer service department telephone calls and take written messages when needed personnel are not available
Requirements
  • 1+ years' experience preferred
  • Automotive dealership experience a plus
  • Service or hospitality industries experience a plus
  • Previous retail and/or customer service experience
  • Point-of-sale (cash register) and credit or debit card processing skills
  • Strong math skills and ability to handle financial transactions rapidly and accurately
  • Knowledge of automotive servicing or repair highly desired
  • Helpful attitude and friendly demeanor
  • Excellent communication, customer service, and problem-solving skills
  • Strong organization skills, able to multi-task, and manage time to meet frequently changing deadlines
  • Highly trustworthy and security conscious
  • Basic computer and Microsoft Office skills
  • Confidence in your ability to be successful
  • Professional appearance and work ethic
  • Ability to work well in a process-driven environment

We offer a competitive salary, health, dental, vision, life, 401K, health & wellness program, community involvement, and company-paid vacation and holidays.



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