Logistics Operations Coordinator
5 days ago
We are a Top 5 Logistics Provider that champions excellence through hard work and celebrates achievements. Our mission is to revolutionize freight movement by connecting shippers with reliable carriers, leveraging AI technology and our Beon Digital Logistics Platform.
Job SummaryWe are seeking an experienced Account Coordinator to join our dynamic team. As an Account Coordinator, you will be responsible for executing day-to-day tasks, maintaining daily customer contact, and acting as the face of NTG to our customer operations teams.
Key Responsibilities- Provide exceptional customer service on assigned accounts
- Manage account load-boards, ensuring prompt load build and activation, proactive customer communication, and proof of delivery
- Monitor and manage account building, scheduling, and tracking responsibilities
- Communicate all applicable loads to after-hours tracking and coverage teams
- Develop and execute customer service expectations for associated accounts
- Respond to customer inquiries within expected time windows
- Provide best-in-class service and communication to assigned customers
- Maintain knowledge of NTG's service offerings to identify opportunities for modal and regional diversification
- Bachelor's degree in Business or related field preferred
- 1 year of transportation or logistics experience strongly preferred
- Strong communication and negotiation skills
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