Textile Restoration Specialist

1 week ago


Richmond, Virginia, United States Prism Specialties Full time

Job Title: Linen Production Associate

Job Summary:

We are seeking a skilled Linen Production Associate to join our team at Prism Specialties. As a key member of our disaster restoration team, you will be responsible for processing soft goods, responding to claims, and providing exceptional customer service.

Responsibilities:

  • Sort, wash, dry, and fold laundry
  • Knowledge of fabrics, wet cleaning, tools, equipment, and safety practices preferred
  • Know and recognize different fabrics and how stain removal agents affect them
  • Know how to operate stain removal equipment
  • Responsible for determining the cleanability of items
  • Practice safe handling and correct storage procedures for chemicals
  • Know how equipment is operated and follow manufacturer instructions for maintenance
  • Understand and use the appropriate drying method for safe handling of an item
  • Respond to claims assigned by insurance companies
  • Walk-through claims with an insurance adjuster and the insured, explaining our process
  • Photograph affected area as well as damaged textiles/soft goods
  • Complete electronic paperwork for claims using an iPad
  • Pick-up/delivery of customer's textiles/soft goods items
  • Communicate with the customer to make sure all needs are met
  • Clean and maintain company vehicles, equipment, and warehouse as needed
  • Ability to travel with overnight stay, if needed
  • Ability to work overtime, if needed
  • Ensure that all jobs are completed beyond our customer's expectations

Qualifications:

  • 2 years of wet cleaning/dry cleaning experience preferred, but not required
  • Valid driver's license and good driving record preferred
  • Ability to lift and carry 50 pounds
  • Be able to stand for long periods of time
  • Be able to bend over, crawl or kneel
  • Possess the ability to learn, comprehend and follow instructions
  • Must be able to speak English

Compensation:

$15.00 per hour

Prism Specialties is a world-class operation in restoring electronics, art, textiles, and documents quickly and effectively. We provide high-quality and cost-effective restoration services with appropriate turnaround times that contractors, claims professionals, and homeowners require.

We offer a viable work environment with the ability to make a positive impact on the community and have more control over their future.



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