Customer Service Representative
1 week ago
Capital NYC is seeking a professional and customer-oriented Front Desk Representative to join our team in San Antonio, TX. As the first point of contact for our company, you will be responsible for creating a positive and welcoming experience for all visitors and clients. This role is crucial in maintaining our company's reputation for exceptional customer service.
Responsibilities:- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen, and forward incoming phone calls
- Ensure the reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms, and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort, and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
- Proven work experience as a Receptionist, Front Office Representative, or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g., fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- High school degree; additional certification in Office Management is a plus
- Competitive salary ranging from $35,000 to $44,000 per year
- Health, dental, and vision insurance
- Paid time off (PTO)
- Retirement savings plan
- Professional development opportunities
- Supportive and dynamic work environment
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