Customer Service Representative

1 week ago


San Antonio, Texas, United States Capital NYC Full time
Front Desk Representative

Capital NYC is seeking a professional and customer-oriented Front Desk Representative to join our team in San Antonio, TX. As the first point of contact for our company, you will be responsible for creating a positive and welcoming experience for all visitors and clients. This role is crucial in maintaining our company's reputation for exceptional customer service.

Responsibilities:
  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen, and forward incoming phone calls
  • Ensure the reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms, and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort, and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
Qualifications:
  • Proven work experience as a Receptionist, Front Office Representative, or similar role
  • Proficiency in Microsoft Office Suite
  • Hands-on experience with office equipment (e.g., fax machines and printers)
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude
  • High school degree; additional certification in Office Management is a plus
Benefits:
  • Competitive salary ranging from $35,000 to $44,000 per year
  • Health, dental, and vision insurance
  • Paid time off (PTO)
  • Retirement savings plan
  • Professional development opportunities
  • Supportive and dynamic work environment


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