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Healthcare Customer Care Agent
2 months ago
Position Title: Customer Service Representative
Company Overview:
BCforward is seeking a dedicated Customer Service Representative to join our team. We are a prominent firm focused on delivering innovative solutions that enhance operational efficiency and support our clients' strategic objectives.
Role Overview:
This position involves providing essential support to Medicaid Providers by addressing inquiries related to eligibility, medical claims, and various program-related questions.
Key Responsibilities:
- Deliver impartial assistance to Medicaid Providers regarding eligibility and claims.
- Facilitate problem resolution as required.
- Respond to phone inquiries in a professional and efficient manner.
- Maintain clear and concise documentation of all interactions.
- Direct callers to appropriate departments when necessary.
- Achieve individual performance benchmarks.
- Perform additional tasks as assigned by management.
- Adhere to strict attendance and performance standards.
BCforward offers a competitive compensation package along with a comprehensive benefits program that includes major medical, dental, vision, life insurance, short-term and long-term disability, and a 401k plan.
About BCforward:
Founded in 1998, BCforward is a Black-owned firm that specializes in workforce management and professional services. Our mission is to empower organizations worldwide by providing tailored solutions that drive value and enhance digital product delivery. With a strong commitment to our core values of People-Centricity, Optimism, Excellence, Diversity, and Accountability, we have built a reputation as a leader in our industry.
BCforward is an equal opportunity employer, and we welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or veteran status. We are committed to creating an inclusive environment for all employees.
